Conditions générales de vente
Hello and welcome to Ambayce! We’re excited to have you here and can’t wait for you to experience the fantastic products and service we offer. Our Terms of Sale are designed to ensure a smooth and enjoyable shopping journey for you. Here’s everything you need to know to make the most out of your experience with us:
1. Welcome to the Ambayce Experience
1.1. Our Mission
At Ambayce, we’re all about connecting you with incredible products from our wonderful vendors. Our goal is to make your shopping experience as delightful and hassle-free as possible.
1.2. Agreement
By shopping with us, you agree to these Terms of Sale. We’re committed to transparency and making sure you have all the information you need to enjoy your shopping journey with us.
2. How to Make a Purchase
2.1. Placing Your Order
Ready to shop? Just add your favorite items to your cart and proceed to checkout. We’ll guide you through the process and ensure everything is easy to understand.
2.2. Order Confirmation
Once you’ve placed your order, you’ll receive a confirmation email with all the details. We want to make sure you have everything you need to track your order and get excited about your new purchases!
2.3. Seller Fulfillment
Our amazing sellers will handle the processing, packaging, and shipping of your order. We’re here to support them and make sure everything goes smoothly for you. If you have any questions regarding your order, please contact us at orders@ambayce.com.
3. Payment Made Simple
3.1. Payment Options
We offer a variety of secure payment methods to make your shopping experience as convenient as possible. Choose the option that works best for you at checkout.
3.2. Processing Payments
Rest easy knowing that our payment processors handle your information securely. We don’t store your payment details, so you can shop with peace of mind.
3.3. Currency
Prices are shown in the currency of your choice. Your payment will be processed in your selected currency.
4. Pricing and Taxes
4.1. Product Pricing
Prices are set by our sellers. The final price you see at checkout is what you’ll pay—no surprises!
4.2. Taxes
Any applicable sales tax or VAT will be added to your order total. We’ll make sure everything is clear and upfront so you know exactly what you’re paying.
4.3. Customs Duties
For international orders, customs duties and taxes might apply. These are usually the buyer’s responsibility, but some sellers may pay for them. We’ll make sure to provide all the information you need.
5. Shipping and Delivery
5.1. Getting Your Order to You
We offer a range of shipping methods to suit your needs. After your order is shipped, you’ll receive a tracking number to follow your package’s journey.
5.2. Shipping Costs
Shipping is $8 USD for all orders and free for orders above $100 USD.
5.3. Delivery Times
Delivery times can vary based on location and shipping method. We’ll provide estimated delivery times, but please be aware that occasional delays can happen.
5.4. Handling Delivery Issues
If you experience any issues with your delivery, such as delays or damaged packages, contact us right away at orders@ambayce.com. We’re here to help resolve any issues and ensure you’re satisfied.
6. Returns and Exchanges
6.1. Our Return Policy
Ambayce ensures all sellers meet our minimum return standards. Check our return and refund policy for more information.
6.2. Starting a Return
Need to return an item? Contact our friendly customer service team at returns@ambayce.com within the return period. We’ll guide you through the process and make it as smooth as possible.
6.3. Refunds and Exchanges
Refunds and exchanges are managed according to the seller’s policy. We’re here to facilitate the process and make sure you’re happy with the resolution.
7. Product Information
7.1. Accuracy Matters
Sellers provide detailed descriptions and images of their products. We strive for accuracy but encourage you to review the details before purchasing to ensure you’re getting exactly what you want.
7.2. Product Availability
If a product becomes unavailable after you’ve placed your order, we’ll let you know and offer a suitable solution. We aim to keep you informed and satisfied.
8. We’re Here for You
8.1. Need Help?
Have questions or need assistance? Our customer service team is just an email away at info@ambayce.com. We’re here to support you and ensure you have the best possible experience.
8.2. We Value Your Feedback
We love hearing from you! If you have suggestions or feedback, please share them with us. Your input helps us make Ambayce even better.
Thank you for choosing Ambayce! We’re excited to be part of your shopping journey and look forward to delivering fantastic products and exceptional service.