Politique d'expédition
Welcome to the Ambayce Shipping Policy! We’re thrilled you’re here and excited to get your wonderful products to you as smoothly and quickly as possible. Here’s everything you need to know about our shipping process, designed with your convenience and satisfaction in mind:
1. Your Shipping Journey
1.1. What to Expect
Ambayce, we partner with fantastic vendors who are eager to deliver your orders right to your door. Shipping times and costs are determined by each vendor, and we make sure to keep you in the loop every step of the way.
1.2. Our Promise
We’re committed to providing clear and friendly shipping information so you can track your order and know exactly when to expect it. Your happiness is our priority!
2. Shipping Times
2.1. Processing Your Order
Once you place your order, our sellers will get your products ready as soon as possible. Typically, processing takes 1 to 3 business days, but it can vary based on the seller and product.
2.2. Delivery Estimates
After your order is shipped, you’ll receive a tracking number to keep an eye on your package. Delivery times depend on your location and the shipping method used.
2.3. Handling Delays
While we strive to ensure timely delivery, sometimes things don’t go as planned. If there’s a delay, we’ll keep you updated and work to resolve any issues.
3. Shipping Costs
3.1. Cost Details
Shipping costs are $8 USD for every order.
3.2. Free Shipping
Orders above $100 USD are eligible for free shipping. It’s our way of adding a little extra joy to your shopping experience!
3.3. Customs and Duties
For international orders, customs duties and taxes may apply. These charges are usually the buyer’s responsibility, but some sellers may choose to cover these costs as part of their service.
4. Tracking Your Order
4.1. Stay Updated
Once your order is on its way, we’ll send you a tracking number. You can use this to monitor your package’s progress and get excited about your upcoming delivery.
4.2. Troubleshooting
If you encounter any issues with tracking or if something seems off, don’t hesitate to reach out to us at orders@ambayce.com. We’re here to help you resolve any concerns and ensure you’re satisfied.
5. Addressing Delivery Issues
5.1. Missing Packages
If your package is marked as delivered but you haven’t received it, first check with your local delivery service. If the issue continues, contact us, and we’ll assist you in finding a solution.
5.2. Damaged Deliveries
If your order arrives damaged, please let us know right away. Send us photos of the damage, and we’ll work with the vendor to find a resolution, whether it’s a replacement or a refund.
6. Changes to Orders
6.1. Address Updates
If you need to change your shipping address after placing an order, contact us as soon as possible. We’ll do our best to accommodate changes before your order is processed or shipped.
6.2. Order Cancellations
Need to cancel your order? Reach out to us quickly, and we’ll try to help. Once an order is in processing or has been shipped, cancellations might not be possible.
7. We’re Here for You
7.1. Questions or Concerns?
Our customer service team is always ready to assist you. Contact us at orders@ambayce.com.
7.2. Feedback Welcomed
We love hearing from you! Share your thoughts and feedback with us, and let us know how we can make your experience even better.
Thank you for choosing Ambayce! We’re delighted to deliver your fantastic finds and are here to make sure your experience is top-notch. Happy shopping!